3753197 - Sales Order Item Number Sequence Not Retained in Web Service for Kit Items

When creating Sales Orders via web service, the item numbering sequence in the created Sales Order does not follow the same sequence maintained in the payload.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Go to the Sales Orders view.
3. Show All Orders and search for the Sales Order ID XYZ (XYZ represents the ID of the sales order).
4. Click Edit, then View All.
5. Navigate to the Items Tab.

Observe that the item numbering sequence differs from the sequence provided in the payload.

The payload contains multiple items with one kit header item along with other item types. During Sales Order creation, kit sub items are fetched internally from the kit header and item numbers are assigned internally. Due to regrouping of items internally for kit sub items, the sequencing maintained in the payload is not followed in the created Sales Order.

In order to have correct sequencing with kit header items, no need to provide item number sequencing in the payload. Once payload gets executed, it will automatically adjust item number internally in sequence along with kit header and kit sub items.

Remove the below item number sequencing from the payload:

<ID>10</ID>

After removing the item number sequencing from the payload, the Sales Order will be created successfully with the correct sequence.

Sales Order; Item Number Sequence; Web Service; Kit Header; Kit Sub Item; Item Sequencing , KBA , SRD-CRM-ORD , Orders & Contracts , Problem