SAP Knowledge Base Article - Preview

3753255 - Phone Call Log always created as 'Completed', including future-dated entries

Symptom

If a user creates a call log, the call is always created in Completed status, and there is no option to change the status. This also occurs when creating a call log for a future date.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

call log, phone call, completed status, always completed, future-dated call, future interaction, appointment, activity status, by design, sales cloud, service cloud, schedule call, call activity, status cannot change , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem

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