3753309 - After configuring windows AD authentication, enterprise users are not able to login to the CMC/BILP.

• The SIA remains in stopping state forever, require system restart to get it back to running state.
• The CMS.exe process is not running.
• When try to login on the CMC or through CCM - Manage server using the enterprise user got the error "Account information not recognized: Could not reach CMS hostname:6400'. Specify the correct host and port and check for network issues, please refer to SAP Knowledge Base Article 2151044 on the SAP Support Portal. (FWM 20030)"
• The other error might be seen in the event viewer log: 
  

  The root server reported an error Initialization Failure. (Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BO_CMS". Reason: [Microsoft][ODBC SQL Server Driver]Login timeout expiredSAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BO_CMS". Reason: [Microsoft][ODBC SQL Server Driver]Login timeout expired CDatabase::Open failure

  CMS is unstable and will shut down immediately. Reason: SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database "BO_CMS". Reason: [Microsoft][ODBC SQL Server Driver]Login timeout expired (FWB 00087

  User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 3292, ProfSvc PID: 1636.

• SAP BusinessObjects Business Intelligence (BI) Platform 4.x/2025

CDatabase::Open failure, CMS is unstable, Authentication, SIA stopping state, Account information not recognized, svchost.exe, service account, windows ad. , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem