SAP Knowledge Base Article - Public

3753361 - Furnish equipment notification not sent when hiring manager does not submit assets request; reminders for incomplete task after hire date unsupported

Symptom

  • Notification request for assets for a new hire is not sent when the hiring manager does not submit it.
  • A notification configured using "(ONB) Furnish Equipment Trigger" did not work.
  • Request to send a notification when the hiring manager has not completed the task a certain number of days after the hire date.
  • No error messages or error codes were provided.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Configure a notification using the "(ONB) Furnish Equipment Trigger".
  2. Observe that the expected notification is not sent.

Cause

There is no functionality to send notifications specifically for tasks that remain uncompleted by the hiring manager.

Resolution

This behavior is not supported. Sending a notification when the hiring manager has not completed the task after a defined number of days from the hire date is currently not available.

See Also

Keywords

furnish equipment, onboarding email notification, hiring manager, assets request, incomplete task, reminder after hire date, notification not sent, email services, onb furnish equipment, not submitted, task not completed, overdue task reminder, onboarding notifications, business rules email , KBA , LOD-SF-OBX-EML , Notifications , How To

Product

SAP SuccessFactors Onboarding 2511