3753539 - Valid To Date Displays as Unlimited for Employee in Guided Selling Owner Search

• The ‘Valid To’ date on employees is incorrect in Guided Selling.
• In the owner search, the Valid To appears as “Unlimited” for users who should have an end date.

SAP Cloud for Customer

1. Navigate to the Administration work center.
2. Open the Business Users work center view.
3. Search for and open the Employee record (e.g., XYZ).
4. Check the Validity From/To (UTC) dates on the employee record.
5. Navigate to the Sales work center.
6. Open the Guided Selling work center.
7. Select Opportunities = All.
8. Open the Advanced Filter.
9. In the Owner field, open the value help (popup).
10. Search for the user record (e.g., XYZ) and observe that Valid To is displayed as “Unlimited” instead of the maintained end date.
    
    

• Guided Selling owner value help retrieves the Valid From/To dates from the Employee work center.
• The employee record’s Valid To date is set to Unlimited, indicating the end date was not maintained.
  
  

1. Navigate to the People work center and open the Employees work center view.
2. Open the employee record (e.g., XYZ) and update the Valid To date to the correct end date (values are stored in UTC).
3. Save the employee record.
4. Return to Guided Selling > Advanced Filter > Owner value help and confirm that the Valid To date reflects the updated end date.
5. If a the Valid to date difference is observed between Employee and Guided Selling, verify timezone settings, as dates are handled in UTC and display may vary by timezone. 
   
   

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions