3753618 - Assigning Business Role when Provisioning Multiple Users is Not Working

• Groupware Provisioning is not working as expected
• Business Roles are not assigned after provisioning multiple users

SAP Cloud for Customer core applications

1. Navigate to E‑Mail Integration
2. Go to Groupware Settings
3. Select Provisioning > Provisioning multiple users.
4. Expectation is that the selected business role is assigned automatically to the selected users
5. Observe that some users do not receive the role

• Data inconsistencies in the user’s contact details prevented automatic role assignment during provisioning.
• Missing user’s email in contact data.
• Missing department and/or the user’s role information in contact data.
• Duplicate contact records existing for the same user.

Validate each affected user’s contact master data:

• Ensure a valid user’s email is maintained.
• Maintain department and the user’s role information.
• Ensure only one active contact record exists per user; merge or remove duplicates.

• refer to: Access the Groupware Settings | Help Portal
• refer to: Note 3637790 - How to start with server-side integration for groupware
• refer to: Note 2764266 - Collecting browser/network logs (if needed)
• refer to: Note 3415116 - Collecting server-side integration logs (if needed)

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