Symptom
When opening the Sales Volume application, a white screen appears, keeps loading for about a long time, and then shows a "500 - Internal Server Error".
It was identified that this error was due to a timeout when fetching the data for the analytics, and due to the filters, the amount of data retrieved was very large. However, since the app instantly starts loading when entering it, the variable screen never appears, so no filters can be set.
Environment
SAP S/4HANA Cloud Public Edition
Cause
A user-specific default variant or default bookmark is configured in the Sales Volume app.
This causes the app to start loading data immediately on open (without showing the variable screen). For that user’s settings, the query returns an extremely large result set that exceeds the session memory limit, leading to the 500 Internal Server Error.
Resolution
Check whether the user has a default variant or a default bookmark set in the Sales Volume app.
- If a default variant is set, adjust it to include more restrictive filters (for example, limit by sales organization, time period, or customer) to reduce the initial data volume.
- If a default bookmark is set, update it to remove unnecessary dimensions/measures so the resulting dataset is smaller.
Save the adjusted variant or bookmark and reopen the Sales Volume app to confirm the variable screen appears or that the app loads without error.
See Also
Keywords
sales volume, white screen, 500 internal server error, variable screen not shown, default variant, default bookmark, large result set, memory limit, timeout, loading issue, filter screen missing, report startup error, performance bottleneck, Resource bottleneck, TSV_TNEW_PAGE_ALLOC_FAILED , KBA , SD-ANA-2CL , Analytics (Public Cloud) , Problem
SAP Knowledge Base Article - Public