SAP Knowledge Base Article - Preview

3753826 - Error 403: {"message": Role is invalid, access forbidden"} when logging into the SuccessFactors Mobile app

Symptom

  • A user cannot log in to the mobile app after entering username and password.
  • Error displayed: 403: {"message": "role is invalid, access forbidden"}.
  • On some devices, after reinstall and first login succeeds, reopening the app shows: "this profile belongs to other user"; reinstalling temporarily restores access.
  • The behavior was observed on both iOS and Android.
  • Web login works while mobile login fails in affected cases.
  • QR code activation attempts can also lead to the same 403 error.


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Mobile all versions

Keywords

403, role is invalid, access forbidden, mobile app login, successfactors app, ios, android, login error 403, qr code activation, oidc, btp authentication, ias, identity provider, profile belongs to other user, mobile authentication, 403: {"message": Role is invalid, access forbidden"}, INC24933482 , KBA , LOD-SF-PLT-MOB , Mobile Issues , Known Error

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