SAP Knowledge Base Article - Preview

3753842 - Service Degradation and Disruption Notification Process - SAP Customer Data Cloud

Symptom

When SAP Customer Data Cloud (CDC)'s service is unavailable or degraded (for example authentication flows are failing, login screens are unresponsive, or API calls are timing out, etc.) but the "Issue Identified" email has not yet been sent by SAP.


Read more...

Environment

  • SAP Customer Data Cloud

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, CDC, CIAM, service, degradation, disruption, outage, notification, email, delay, time , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.