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3753996 - Dynatrace ecommerce insights "place order" differs from backend order count — how the metric is calculated (SAP Commerce Cloud)

Symptom

  • The "Place Order" count in the Dynatrace dashboard under "SAP - eCommerce Insights" differs from the number of orders received in backend during the specified timeframe.
  • The user requests clarification on how the "Place Order" count is calculated and which query or metric is used to derive it.
  • The discrepancy raises concerns about the accuracy of the data.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 2211

Keywords

dynatrace, ecommerce insights, orders placed, user action, place order, discrepancy, mismatch, backend, backend orders, commerce cloud, dashboard metric, monitoring, analytics, frontend vs backend , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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