3754091 - SAP Sales Cloud Mobile App Navigation List Shows No Views

• In the SAP Sales cloud mobile App, the navigation list shows no entities (only shows settings). 
• This behavior is observed on both Android and iOS devices.
• No error message is displayed.

SAP Sales/Service Cloud V2 Mobile App

1. Sign in to the mobile app with an affected user account.
2. Open the app’s navigation or entity list.
3. Observe that the list is empty.

Mobile service currently depends on a specific service to support case types.

In order to resolve the issue, add the service "caseTypeService" to the user’s assigned roles. 

Steps to do the same:

• Login as Administrator
• Go to "System Settings"
• Search for "Roles"
• Press "Users and Control" - "Roles"
• Search and select your user's Business Role
• Go to section "Business Services"
• Search for "case", it should be empty
• Press the add button "+" to add the Business Service "caseType" only.
• Search and select the Business Service "caseType", not need to select "case".
• Press "Add"
• Press "Save"

This should fix the issue. Please try again to use the mobile applications.

mobile app, navigation list, entities missing, empty list, iOS, Android, sales cloud mobile, service cloud mobile, visibility, access, roles, business role, menu items missing, entity list, mobile navigation , KBA , CEC-CRM-MOB-ADM , Mobile Administration for SAP Sales/Service Cloud , Known Error