3754332 - Custom situation for purchase order quantity deficit does not create instances or notifications

• No situation instances are created for a custom situation type copied from template PROC_POITEMCONFQTYDEFICIT.
• Situation monitor shows no entries for the custom situation type.
• No users receive notifications in the Fiori Launchpad (recipient method: by rules).

SAP S/4HANA Cloud Public Edition

1. Open the Manage Situation Types app (or Situation Handling – Extended, if applicable).
2. Open the custom situation type copied from PROC_POITEMCONFQTYDEFICIT and activate it.
3. Use the Monitor function to check situation instances.
4. Observe that no instances are created and no notifications are received in the Fiori Launchpad.

• The filter criteria maintained in the custom situation type returns no data in the underlying trigger view I_POSITNCONFQTYDEFICIT, so no instances are created.
• In another common variant, the filter is too broad and returns more than 10,000 records; such large result sets are not processed to avoid excessive notifications.

1. Validate the data basis: open the analytical view/report behind the trigger object I_POSITNCONFQTYDEFICIT with the exact same filters used in the situation type and confirm that it returns records.
2. If no records are returned, adjust the situation type filters (broaden or correct them) or generate test data that matches the maintained criteria.
3. If the result set exceeds 10,000 records, narrow the filters to reduce the result set below this threshold.
4. Save and activate the situation type after changes.
5. Monitor the situation instances again and verify that notifications are delivered in the Fiori Launchpad for recipients defined by rules.

Refer to: Help! Why Don’t I Get a Notification for My Custom Situation?

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