Symptom
- With the Latest Homepage Experience enabled, the onboarding cards are available in the homepage.
- When an admin user who has Onboarding, Offboarding and E-Signature tasks assigned to them uses the Administrative Cards, "Onboarding" is shown twice when they click on "Group"
- The First Onboarding option contains all the New Hire Administrative Tasks, whereas the second group filters only the E-Signature Tasks.
- "Offboarding" is working as expected.
- Although there is no functional loss, this is creating a confusion as the labels displayed are the same.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding 1H 2026
Reproducing the Issue
- Login to the instance with a user who is assigned to Onboarding, Offboarding and E-Signature Tasks
- Click on view all Administrative Tasks
- Try to filter using "Group"
- You will see 2 entries of "Onboarding"
Cause
This is a Known Issue.
Resolution
- Product Engineering is investigating a solution.
- Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
Workaround
- Since there is no functional loss, you can continue to use the grouping to complete New Hire Activities and E-Signature Tasks
See Also
- SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
- SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
- KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public