3754490 - Picklists fail to load when clicked on drop-downs to Provide Personal Data in Mobile Browser - SuccessFactors Mobile

• Picklists on mobile devices fail to load when clicked. In some cases, multiple clicks are required for the option list to appear, but functionality remains inconsistent.
• Affected sections like when you want to Provide Personal Data fields include "phone-type," "personInfo → country-of-birth," and custom fields containing picklists.
• This issue does not happen in the Mobile app and currently observed in the Mobile browsers only.
• Occurs on mobile devices using Safari and Google Chrome browsers.
• Issue is seen on android and IOS operating systems.

SAP SuccessFactors Employee Central Mobile

1. Attempt to load picklist fields such as "phone-type," "personInfo → country-of-birth," and custom fields containing picklists on a mobile device via browser.
2. Click on the picklist field; observe that the option list does not load.
3. Repeat clicking multiple times; observe inconsistent behavior where the list may or may not appear.

• Engineering team have confirmed that issue will be patched on 26th May in preview instance and on 28th May Production instance. 
  
  
  
• Workaround:- By clicking the dropdown arrow issue can be reproducible, but instead when clicked inside the input field then dropdown options can be accessible, We are suggesting that as a workaround for time being.

• SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
• SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
• KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs

INC25370176 ,PTCH-50034, ECT-271609, Mobile Browser, Dropdown, Picklists, phone-type, personInfo, country-of-birth, custom fields, multiple clicks, Personal Data fields, android and IOS operating systems, Safari, Google Chrome browser. , KBA , LOD-SF-EC-MOB , Employee Central Mobile , LOD-SF-EC-PER , Person Data (All Person Data Types) , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem