SAP Knowledge Base Article - Public

3754501 - Error on accessing Job Information card on latest people profile

Symptom

An error "Looks Like Something went wrong" occurs when accessing the Job Information card on latest people profile. 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to user people profile. 
  2. Click on Job Information. 
  3. Result: "Looks Like something went wrong Error Code: 500"

Cause

An incorrect or custom section configured within the system for the Job Information card causes the error.

Resolution

  1. Navigate to Manage Data.
  2. Search for the object type "Section".
  3. Locate the custom section named "ABCD" used in the Job Information card.
  4. Delete the "ABCD" section.
  5. Refresh the profile and recheck the Job Information card.

See Also

Keywords

latest people profile, job information card, web error, mobile works, error code for job data, internalservererrorexception, stringindexoutofboundsexception, custom section, manage data, section deletion, employee central, people profile preview, job data error, profile card, StringIndexOutOfBoundsException is transformed to InternalServerErrorException by UnknownExceptionTransformer    , KBA , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central 2605