Symptom
An error "Looks Like Something went wrong" occurs when accessing the Job Information card on latest people profile.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to user people profile.
- Click on Job Information.
- Result: "Looks Like something went wrong Error Code: 500"
Cause
An incorrect or custom section configured within the system for the Job Information card causes the error.
Resolution
- Navigate to Manage Data.
- Search for the object type "Section".
- Locate the custom section named "ABCD" used in the Job Information card.
- Delete the "ABCD" section.
- Refresh the profile and recheck the Job Information card.
See Also
Keywords
latest people profile, job information card, web error, mobile works, error code for job data, internalservererrorexception, stringindexoutofboundsexception, custom section, manage data, section deletion, employee central, people profile preview, job data error, profile card, StringIndexOutOfBoundsException is transformed to InternalServerErrorException by UnknownExceptionTransformer , KBA , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EC , Employee Central , Problem
SAP Knowledge Base Article - Public