3754711 - Reminder Generation Logic in “Schedule Order Acknowledgement Output for Purchase Orders”

• In the “Schedule Order Acknowledgement Output” app for purchase orders (order acknowledgement reminder scenario), reminders are inconsistent: some purchase orders receive no reminders, while others receive reminders every day.
• Confirmation Control is configured with monitoring period = 2 days, reference date = PO date + monitoring time, and “Subject to Reminder” enabled.
• Uncertainty about how purchase orders are selected for reminders and which conditions stop reminders.

SAP S/4HANA Cloud Public Edition

1. Configure Confirmation Control with monitoring period (for example, 2 days), reference date (PO date + monitoring time), and enable “Subject to Reminder”.
2. Schedule and run the “Schedule Order Acknowledgement Output” job for purchase orders.
3. Observe that some purchase orders receive no reminders, while others receive daily reminders, and that reminders do not align with expectations until AB confirmation is received.
4. Attempt to schedule the job in the production system and note that reminders are not sent if the job cannot be scheduled.

The behavior is standard SAP system behavior based on:

• Confirmation Control configuration
• Purchase Order eligibility conditions
• Background job scheduling frequency
• Supplier acknowledgement status

The reminder job processes only Purchase Orders that fulfill all prerequisite conditions.

Possible reasons are listed below:

1. Reminder Generation Logic
The application “Schedule Order Acknowledgement Output for Purchase Orders” generates reminders only when:

• Confirmation Control Key is maintained for Order Acknowledgement (AB)
• “Subject to Reminder” indicator is enabled
• Monitoring period is reached
• Initial PO output was successfully generated
• No supplier Order Acknowledgement confirmation exists
• PO item remains relevant for processing

2. Repeated Reminder Behavior
If the background job is scheduled repeatedly (for example daily), the system can continue generating reminders repeatedly as long as:

• No AB confirmation is received
• PO item remains eligible

This is standard system behavior.

3. Why Some Purchase Orders Are Skipped
Purchase Orders may not be selected due to:

• Existing Order Acknowledgement confirmation
• Missing acknowledgement requirement
• Incorrect Confirmation Control setup
• Output generation not completed successfully
• PO item completed/deleted/final delivered
• Monitoring period not yet reached
• Job filter criteria excluding the PO

4. Reminder Stop Conditions
Standard SAP behavior stops reminders when:

• Supplier Order Acknowledgement (AB confirmation) is received
  OR
• PO item becomes no longer relevant for reminder processing

5. Limitation
SAP standard currently does not support:

• Limiting the number of reminders
• Automatically stopping reminders after a fixed number of days without supplier response
• Escalation-based reminder logic

Such requirements would require:

• Enhancement request via SAP Customer Influence

KB0723294  How to generate outputs for purchase order dunning reminders?

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