Symptom
Error when opening a Custom Template Story in View mode in SAP SuccessFactors Reporting.
Environment
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SAP SuccessFactors
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SAP SuccessFactors Reporting
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Reproducing the Issue
- Go to Report Center.
- Open an existing story.
- Error: ''We've encountered an unexpected issue when loading this object. Contact technical support."
Resolution
- Currently templates in Story reports cannot be opened in View mode; they can only be accessed in Edit mode.
- This is part of an ongoing improvements currently being addressed by the development team.
- Meanwhile, you can open templates in Edit mode or consume them in other stories as layouts following Apply Layouts to Story Pages.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
enterprise sac, embedded sac, successfactors, report center, story report, story template, template edit mode, view mode, enterprise home ui, redirect, open story, create story, layouts, template usage , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , LOD-SF-ANA-SAC , Stories in People Analytics , Problem
Product
SAP SuccessFactors Platform all versions
SAP Knowledge Base Article - Public