SAP Knowledge Base Article - Public

3754836 - Unable to Load Custom Story templates in View mode in SAP SuccessFactors Reporting

Symptom

Error when opening a Custom Template Story in View mode in SAP SuccessFactors Reporting.

Environment

  • SAP SuccessFactors

    • SAP SuccessFactors Reporting

Reproducing the Issue

  1. Go to Report Center.
  2. Open an existing story.
  3. Error: ''We've encountered an unexpected issue when loading this object. Contact technical support."

Resolution

  • Currently templates in Story reports cannot be opened in View mode; they can only be accessed in Edit mode.
  • This is part of an ongoing improvements currently being addressed by the development team.
  • Meanwhile, you can open templates in Edit mode or consume them in other stories as layouts following Apply Layouts to Story Pages.

See Also

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Keywords

enterprise sac, embedded sac, successfactors, report center, story report, story template, template edit mode, view mode, enterprise home ui, redirect, open story, create story, layouts, template usage , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , LOD-SF-ANA-SAC , Stories in People Analytics , Problem

Product

SAP SuccessFactors Platform all versions