Symptom
- The pop-up confirming the change is inconsistent across revamped admin pages.
- The pop-up sometimes appears very frequently and after each page refresh.
- On some admin revamp pages, the pop-up does not appear.
- Pop up alert is a Walk me alert for administrators
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to Admin Center >Go to any batch of revamped pages
- Company System & Logo Settings
- Delete Form Page
- Export Users (Employees)
- Manage Action Search
- Manage Calibration Sessions
- Manage Job Profiles
- Manage Templates
- Manage Workflow Requests
- Password & Login Policy Settings
- Reset User Password
2. Navigate through the revamp pages (for example: Manage Templates>Goal Plan, Recruiting Management, or 360 Multi Rater), then try going to one of its templates, the pop-up warning shows.
3. Refresh the page and observe that the pop-up may appear repeatedly sometimes it does not appear, so the behavior is not consistent
Note: The pop-up alert is an alert triggered by Walkme
Cause
- The informational banner/pop-up for the Administrator Pages Revamp is designed as a pop-up alert that appears intermittently or only on the first few visits, rather than as a persistent alert.
Resolution
- Note that intermittent display or disappearance of the revamp pop-up after initial views is expected behavior for in-app guidance.
- To suppress the pop-up for administrators, go to Admin Center > Company System and Logo Settings.
- Locate the option “Display WalkMe Content for Administrators,” uncheck it, and save.
- Refresh the affected admin page(s) and confirm the pop-up no longer appears for administrators.
See Also
Keywords
admin pages revamp, admin center, pop-up, banner, intermittent, repeated, refresh, manage template, performance review, in-app guidance, walkme, display walkme content for administrators, notification, latest home page, ui nudge , KBA , LOD-SF-PLT-LHOM , Legacy Home Page , Problem
SAP Knowledge Base Article - Public