3755049 - Inactive users are not returned in new Manage Workflow Request UI - 1H 2026

Cannot search inactive user in New Admin Experience of Manage Workflow Requests.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Employee Central

1. Open Manage Workflow Requests in the new experience (new UI).
2. In the Requested For field, search for an inactive user.
3. Observe that no result is returned.
4. In the legacy UI, perform the same search and observe that the inactive user is returned.
5. In some cases, if the user has concurrent inactive employment, the search in the new UI may return a result.

This is a known issue

The issue will be fixed via patch which is scheduled for 2nd June 2026 in Preview and 4th June 2026 in Production environments.

How to stay updated and resources:

- Join the community for release updates: https://community.successfactors.com/

- You can also contact your Customer Support Manager (CSM), your SAP contact person, or your Sales team for assistance.

- Additional references:

  - 2287597 SuccessFactors HCM - Patch and Product release information / Contractual Maintenance

  - Release and Patch Schedules

• SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
• SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
• KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs
• For a list of new and changed features, check out SAP SuccessFactors What's New in the SAP Help Portal
• For all other product and release updates, visit the SAP SuccessFactors Community: Product Release & Road Map Information

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