3755465 - Org chart header navigation options missing after enabling "SAP user experience" in Company Settings

Symptom

When the "SAP user experience" is enabled in Company Settings, the Org Chart menu in the header does not show other options (Position Org Chart, Company Structure Overview, Directory, Resources).
No error message is displayed.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

Enable the "SAP user experience" in Company Settings.
Open Org Chart.
Observe that the other charts/options (Position Org Chart, Company Structure Overview, Directory, Resources) no longer show in the shell header.

Cause

A UI5 web component defect in the global header navigation prevents sub-navigation items from rendering after selecting Org Chart under the new user experience; a library upgrade is required to consume the fix.

Resolution

A fix has already been developed by engineering; however, it requires an upgrade of the underlying UI5 Web Components library. Due to the scope of this change, the fix It is currently planned to be available in the 2H2026 release.

Workaround

Click on the hamburger menu button in the global header to open the navigation menu
Then select the desired sub-navigation item from there

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Keywords

org chart, position org chart, company structure overview, directory, resources, new user experience, shell header, header navigation, module picker, navigation missing, sub-navigation not rendered, ui5 web components, hamburger menu, successfactors platform, org chart menu, INC26583811, KI1H2026, WEF-170294 , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Known Error

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Platform all versions