Symptom
- Actions completed on objects within SAP Analytics Cloud such as saving, and modifying are tracked in the activity logs along with user logons
- Though the system tracks the user logging onto the SAC system opening a Data Analyzer or Excel Add-In document is not necessarily logged unless something is being modified
- For example if a user opens a Data-Analyzer link the user's logon to SAC is logged, but the accessing of the Data-Analyzer is not logged unless the object is saved
Environment
SAP Analytics Cloud 2026.4
Reproducing the Issue
- Logon to SAP Analytics Cloud
- View a Data Insight but do not modify or save it
- Check the Activity logs and notice that accessing the Data Insight is not logged
Cause
- Accessing tools are not currently logged in SAP Analytics Cloud
- Activity logs record actions such as user logons and object changes/modifications
Resolution
Enhanced logging for the Data Analyzer and Excel Add-In has been entered as an enhancement request in the customer influence portal and can be found here Improvement Request Details - Customer Influence .
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
Logging, activity tracker, analyzer, insights, add-in, Excel, power point, administration, usage , KBA , LOD-ANA-ADM , SAC Administration , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public