3755585 - Manager Change emails sent to both old and new managers in Intelligent Services

When changing the manager of an employee using the “Manager Change” event reason, email notifications are sent to both the old and the new manager.

SuccessFactors Employee Central: Intelligent Services

1. Change the manager of an employee using the “Manager Change” event reason.
2. Observe that email notifications are sent to both the old and the new manager, although the flow is configured to notify only the new manager.

• The manager-change event was processed before HRIS synchronization completed.
• Manager data was retrieved via the User API during this window, which returned the previous manager instead of the updated manager.

1. Engineering has implemented a change to retrieve the manager ID from the Employee Central (EC) API (Job Information) instead of the User API to ensure the latest data is used.
2. The fix is planned for the 1H 2026 release.
3. For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

manager change, email sent to old manager, email sent to both managers, intelligent services, ISC, employee central, HRIS sync, user api, ec api, job information, notification routing, manager notification, workflow emails, timing issue, duplicate manager emails, release, 2605, TRVW-4626 , KBA , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Known Error