Symptom
- Request for automatic Depersonalization/Deletion of Contacts
- Deletion of Contacts
Environment
SAP Cloud for Customer core applications
Reproducing the Issue
- Go to Customer Work Center
- Go to Contacts Work Center View
- Select Any Contact
- Click on MORE you don't see delete button
- You select any Contact
- Click on the Actions Button
NOTE-> You can see BLOCK or OBSOLETE option but not to Delete/Depersonalize
Cause
Only person with the access of the following work center(Data Protection And Privacy) can delete contacts
Resolution
- Go to Data Protection and Privacy Work Center(If you have access)
- Go to Personal Data Removal Work Center View
- Select All Contacts
- Select any Contact that you want to Delete.
- Click on Remove Data
- Click on Delete
- This will Delete the Contact
NOTE> Mass Deletion of the Contacts is not possible.
Keywords
contact, contacts, customer, Data Protection and Privacy work center, Delete, Depersonalize, Block, Obsolete, Access , KBA , LOD-CRM-CON , Contact , Problem
Product
SAP Cloud for Customer core applications 2605
SAP Knowledge Base Article - Public