3755992 - ldap logon fails for all users with "invalid username or password" when using ldap authentication "

• Error displayed for every ldap user: "Invalid username or password, if your account is under a root other than the default set by the system administrator" while logging to CMC/BI launchpad 
• Following are the errors observed from CMS HIGH level logs:
  

  2026 05 17 14:55:34:379|LDAP: LdapQueryForEntries: *QUERY* base: dc=jx2, dc=com, scope: 2, filter: (&(objectclass=user)(samaccountname =agopina1)), attribute: dn objectclass

  2026 05 17 14:55:34:379|LDAP: LdapQueryForEntries: *QUERY* result: 87 took 0 ms

  2026 05 17 14:55:34:379|LDAP: LdapQueryForEntries() Bad filter or DN syntax while searching using filter: (&(objectclass=user)(samaccountname =agopina1))

  2026 05 17 14:55:34:379|SecLdap Error: an error occurred in LdapGetUserEntry().

• SAP BusinessObjects Business Intelligence Platform 4.x/2025
• Operating System : Windows/Linux
• LDAP Authentication

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