3756015 - Data Entered in New Hire Data Review Is Not Retained After Manual Restart of Onboarding – Onboarding

When an onboarding process is initiated, both standard and custom fields are populated correctly.

However, after manually restarting the onboarding process following completion of the New Hire Data Review (NHDR) step:

• Data entered or updated during NHDR is not retained.
• Fields appear empty or revert to previous values.
• The system reflects data from an earlier stage instead of the latest submitted values.

This behavior is specifically observed when the restart is triggered immediately after NHDR completion from the onboarding dashboard.

SAP SuccessFactors Onboarding 2.0

1. Log in and navigate to the Onboarding Dashboard.
2. Open the New Hire Data Review (NHDR) step and verify existing field values.
3. Modify or add data (e.g., update position or other fields).
4. Complete and submit the NHDR step.
5. Immediately perform a manual restart of onboarding for the same candidate.
6. Reopen the New Hire Data Review step.

Result:

• Fields revert to previous values or appear empty.

This issue is caused by a missing mandatory configuration.

• The required cancellation reason picklist (ONB2CancelOnboardingReason) is not configured.
• Due to this, the onboarding restart process is not executed correctly.
• As a result, the system re-fetches data from Recruiting instead of retaining the updated NHDR data.

To resolve the issue, it is required to configure the mandatory cancellation picklist used during the onboarding restart process.

Navigate to Admin Center > Picklist Center and create a new picklist with the Name/ID: ONB2CancelOnboardingReason.

Maintain the picklist values as below:

(Format: External Code / Non-Unique External Code – Label; both codes should have identical values)

• ONB2_NO_SHOW – No Show
• ONB2_WALK_OUT – Walk Out
• ONB2_FAILED_BACKGROUND_CHECK – Failed Background Check
• ONB2_DATA_PRIVACY_CONSENT_DECLINED – Data Privacy Consent Declined
• ONB2_OTHER – Other
• ONB2_AUTO_CANCELLED – Onboarding Auto Canceled

After maintaining all required values, ensure that the picklist is set to Active and saved successfully.

Once the configuration is completed, initiate a new onboarding process for a test candidate and perform a manual restart after completing the New Hire Data Review step. The system should now retain all previously entered values, confirming the issue is resolved.

• Help Guide – Setting up data flow from Recruiting for onboarding restart

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