Symptom
Custom email notifications are not triggered when the New Hire Data Review (NHDR) step is created or assigned in the onboarding process.
Even though a business rule is configured to trigger the email when the process task status is “In Progress” or “Scheduled”, the email notification is not sent.
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Environment
SAP SuccessFactors Onboarding
Product
Keywords
onboarding, custom email, data review, provide personal data, email not sent, business rule, email notification, recipient builder, in progress, scheduled, notification not initiating, onboarding notifications, email services, rule conditions, recipients configuration , KBA , LOD-SF-OBX-EML , Notifications , Problem
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