SAP Knowledge Base Article - Preview

3756157 - Custom Email Notification Not Triggered for New Hire Data Review Step - Onboarding

Symptom

Custom email notifications are not triggered when the New Hire Data Review (NHDR) step is created or assigned in the onboarding process.

Even though a business rule is configured to trigger the email when the process task status is “In Progress” or “Scheduled”, the email notification is not sent.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

onboarding, custom email, data review, provide personal data, email not sent, business rule, email notification, recipient builder, in progress, scheduled, notification not initiating, onboarding notifications, email services, rule conditions, recipients configuration , KBA , LOD-SF-OBX-EML , Notifications , Problem

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