SAP Knowledge Base Article - Public

3756443 - Welcome Message Card shows extra character when token used in Welcome Message Task contains a comma

Symptom

  • After completing the welcome message task, the manager’s welcome card displays an extra character.
  • The behavior occurs only when a token used in the welcome message contains a comma.
  • No error messages or error codes are shown.

Example: 

Token JobTitle without special characters in the welcome card for the manager: 
image
However, when there is a comma in the job title, system is adding a backslash "\" within before the comma within the job title. 
image
Actual Job Title is "Analyst, Consultant / Worker" but the card shows "Analyst\, Consultant / Worker"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Configure a welcome message that includes a token whose value contains a comma.
  2. Complete the welcome message task.
  3. Open or view the manager’s welcome card.
  4. Observe that an extra character is present in the card content.

Cause

This is a known issue. 

Resolution

The issue has been fixed by the Product Engineering team.  

Keywords

onboarding, welcome message, card, extra character, invalid character, token, comma, placeholder, manager card, welcome task, rendering, display issue, special characters, localization, parsing, job title, JobTitle, First Name, FirstName, Name, First, Job, Title, backlash, KI1H2026 , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Known Error

Product

SAP SuccessFactors Onboarding 2605