SAP Knowledge Base Article - Public

3756468 - Target Group Member Determination With Custom (KUT) Field Returns Non-Matching Members

Symptom

When Creating a Target Group using Member Determination with a custom KUT field the system returns NO Members 

Environment

 SAP Cloud for Customer core applications

Reproducing the Issue

  1. Create or open a Dynamic Target Group.
  2. In Member Determination, add a condition on a custom field (KUT), setting an equality filter to a specific value.
  3. Execute Member Determination and review the returned Members.
  4. Open a returned Member and verify that the custom field does not contain the selected filter value.

Cause

Extension field "Customer Group created in Business Partner (Account) General Information is missing in Target Group - General BO

Resolution

  1. Go to Sales Campaign / Customer Work Center
  2. Go to Target Group Work Center View
  3. Open Static Target Group(Member Determination Unchecked)
  4. Go to Members 
  5. Click on Add Button 
  6. Click on Add Accounts
  7. Open Advance Search
  8. Open the Adaptation
  9. Add the Extension field in Account Advance search screen 

Additional Note :

How to check the result returned are correct

  1. Go to Campaign Work-Center
  2. Go to Target Group Work Center View
  3. Open Static Target Group(Member Determination Unchecked)
  4. Go to Members 
  5. Click on Add Button 
  6. Click on Add Accounts
  7. Open Advance Search
  8. Fill the KUT field with desired value 
  9. Click on Go
  10. Here result should come as expected (Members should return the correct value)

See Also

Keywords

target group, member determination, kut, extension field, custom field, multi-select, filter mismatch, wrong members returned, customer group, dynamic target group, conditions not applied, selection issue, determination issue, marketing groups , KBA , LOD-CRM-MKT-TG , Target Groups , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications all versions