3756497 - Too many requests. The number of concurrent UPLOAD/DELTA_DOWNLOAD offline requests exceeds the threshold set by the Administrator – SAP Service and Asset Manager

Intermittent failures occur during Offline OData synchronization, primarily affecting DELTA_DOWNLOAD and UPLOAD requests.

The issue affects multiple users simultaneously, typically in short bursts, and has been observed across multiple production environments. Failures may occur even when the number of active users appears to be below the expected concurrency limit.

Typical errors message:

• Too many requests. The number of concurrent INITIAL_DOWNLOAD offline requests exceeds the threshold set by the Administrator.
• Too many requests. The number of concurrent UPLOAD offline requests exceeds the threshold set by the Administrator.

SAP Service and Asset Manager 

SAP BTP Mobile service

offline synchronization, concurrent sync errors, system-enforced threshold, synchronization retries, load normalization, eu10 capacity updates, health-check mechanism, mobile service stability, delta sync issues, upload rejection, download rejection, sync error messages, system load spikes, infrastructure improvements, intermittent sync failures , KBA , MOB-APP-SAM , SAP Service and Asset Manager , Known Error