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SAP Knowledge Base Article - PreviewSymptom
API call to update complaint follow-up action status creates duplicate empty line instead of updating existing action. Document flow connection is lost between complaint and related documents.
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Environment
SAP Complaint Handling
Product
SAP Complaint Handling all versions
Keywords
duplicate empty line, complaint action, status update, patch vs put, api method, document flow lost, return order status, follow-up action duplicate, wrong http method, empty action, created without document number, cmh api, complaint handling, patch status_code, cleanup delete action , KBA , LOD-DMO-CMH , SAP Complaint Handling , Problem
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