SAP Knowledge Base Article - Public

3756675 - Tax amount discrepancy between "Price Totals" and "Service Contract Item Details" - SAP S/4HANA Cloud Public Edition

Symptom

In a service contract item, the Tax Amount in the "Price Totals" assignment block shows a different value from it in the "Service Contract Item Details". 

Environment

SAP S/4HANA Cloud Public Edition

Cause

This is the current system design that the calculation logic is different between these amounts.

  1. The "Net Value" and "Gross Value" in the header "Service Contract Details" are cumulated from items.
  2. The "Net Value", "Gross Value" and "Tax Amount" in the header "Price Total" are from the price details results, while pricing engine cumulates all price details of all billing request lines for SCN1 and SCN2 items, and item price details of SCN3 items.
  3. The "Net Value", "Gross Value" and "Tax Amount" in "Service Contract Item Details" are cumulated from the "Billing Value", "Gross Value" and "Tax Amount" of the billing plan.
  4. The "Net Value", "Gross Value" and "Tax Amount" in the item "Price Total" are from the price details results at the item level.

Resolution

According to the Cause part, the tax amount for the service contract item is accumulated from the billing request lines of the item (Billing Plan), while the item's price details are statistical. 
The actual billing amount is always from the billing request lines. The discrepancy in the tax amount will be resolved when the billing document request is generated, as the tax will be redetermined at that stage. 

See Also

3536196 - Incorrect calculation of net value in service contract for monthly billing periods

Keywords

service contract, item, price totals tab, tax amount missing, tax not displayed, net value, gross value, billing plan, billing request lines, statistical pricing, tax redetermination, billing document request, s4crm, public cloud, pricing totals , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions