Symptom
- When rich text notes are enabled, adding a note in the legacy “Latest Note” (plain text) field in Opportunity shows an error on save.
- Error message: "You cannot create or update plain text notes once you have enabled rich text notes."
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Environment
- SAP Sales Cloud Version 2
- Guided Selling/Opportunity for SAP Sales/Service Cloud
Product
SAP Sales Cloud Version 2 all versions
Keywords
rich text notes, hypernotes, latest note, opportunity notes, plain text note error, notes conversion, internal notes, creation screen notes, adaptation, notes section, guided selling, sales cloud v2, opportunity creation, error message, formatting buttons , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , Problem
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