SAP Knowledge Base Article - Preview

3756694 - Error "you cannot create or update plain text notes once rich text notes are enabled" when adding notes in opportunity in SAP sales cloud version 2

Symptom

  • When rich text notes are enabled, adding a note in the legacy “Latest Note” (plain text) field in Opportunity shows an error on save.
  • Error message: "You cannot create or update plain text notes once you have enabled rich text notes."


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Environment

  • SAP Sales Cloud Version 2
  • Guided Selling/Opportunity for SAP Sales/Service Cloud

Product

SAP Sales Cloud Version 2 all versions

Keywords

rich text notes, hypernotes, latest note, opportunity notes, plain text note error, notes conversion, internal notes, creation screen notes, adaptation, notes section, guided selling, sales cloud v2, opportunity creation, error message, formatting buttons , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , Problem

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