SAP Knowledge Base Article - Public

3756707 - "You don't have permission to access this page" error on SuccessFactors login after the 1H2026 release

Symptom

  • Some users unable to log in to SuccessFactors after the release
  • Error message: You don't have permission to access this page.
  • fingerprint: 4b58c28c9a96930fa572302157ffb419a0dc3121

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Open the SuccessFactors login page.
  2. Sign in with valid credentials.
  3. After authentication, the application displays: “You don't have permission to access this page.”

Resolution

Our engineer has identified a known issue and a patch to tentatively fix is planned to July 20th. 

As a workaround, please change the URL of the page with: https://<SF_URL>/sf/home?bplte_company=<companyID>. Then press the key Enter to access the home page.

As a permanent workaround, each user can set their start page as the home page, then the issue will not occur anymore:

  1. Login to the system
  2. Access the following URL directly: https://<SF_URL>/sf/options
  3. Click on Start Page
  4. Select Home as the start page
  5. Log out
  6. Log back in and verify the issue is resolved

See Also

KBA 2089448 - SuccessFactors Data Center Name, Location, URL, Domain Name, Mail Server details, SFTP details and Outbound IP addresses

Keywords

login error, you don't have permission to access this page, error id 3694b788, fingerprint 4b58c28c9a96930fa572302157ffb419a0dc3121, role-based permissions, RBP, redirect after login, start page, last visited page, continuous performance management, CPM, tab does not exist, post-release issue, permission issue, access denied, WEF-170448 , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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