3756789 - Performance History Card Error: The page isn't redirecting properly

When attempting to open a performance form using the link from people profile, a new browser tab opens with an error:

The page isn’t redirecting properly
<browser> can’t connect to the server at <URL>
What can you do about it?
The site could be temporarily unavailable or too busy. Try again in a few moments.

SAP SuccessFactors Performance & Goals

1. Log into SuccessFactors
2. In the module picker, select My Employee File
3. Select the Performance and Goals section
4. In the Performance History card, locate a performance form and select the link to open it
5. A new browser tab opens with the error

Keep last touched version upon Document completion is enabled on the performance form template

This setting prevents users from seeing any updates to a form once it is completed, which explains why the links in the Performance History card do not open the forms.

To resolve this issue, navigate to Form Template Settings for the affected form and uncheck the box for the Keep last touched version upon Document completion setting.

Implementing and Managing Performance Management - Configuring Form Template Settings

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