3756857 - Error when enabling or disabling Analytic Cards in Manage Home Page

When attempting to enable or disable Analytic Cards via Manage Home Page, one of the following error messages is displayed:

• "Card couldn’t be disabled. Please try again later."
• "Card couldn’t be enabled. Please try again later."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite 1H 2026

1. Go to Manage Home Page > Analytic Cards.
2. Attempt to enable or disable any Analytic Card.
3. The error message is displayed and the action does not complete.
   

Product Engineering is investigating a solution.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

Option 1: Perform the action with a user who has both of the following permissions already assigned:

• Manage System Properties > Manage Home Page
• Manage System Properties > Configure People Profile

Option 2: Verify whether the user has the Manage System Properties > Configure People Profile permission assigned to their role. If the permission is missing, grant it temporarily to allow the Analytic Card to be enabled or disabled. 

• SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
• SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
• SAP Help Portal - Enhancements to Analytic Cards on the Latest Home Page
• SAP Help Portal - Enabling Analytic Cards on the Home Page
• KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs

, KBA , LOD-SF-PLT-LHX , Latest Home Page Experience , Bug Filed

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions