Symptom
- When initiating a payout request in account payouts, the time account selection shows no options.
- The dropdown for time account is blank during payout creation.
Environment
SAP SuccessFactors Time Off
Reproducing the Issue
- Go to Administer Time.
- Open Account Payouts.
- Start creating a payout request for a user.
- Observe that the Time Account dropdown has no selectable options.
Cause
The Time Account Types assigned to the user are not configured with Payout Eligibility set to Eligible.
Resolution
- Navigate to the configuration for Time Account Types.
- For each Time Account Type that should allow payout, set:
- Payout Eligibility > set as not enable or no configuration.
Please configure set the payout eligibility as yes and configured accordingly.
See Also
Keywords
time account payout, payout eligibility, no time account options, dropdown empty, account payouts, time off, time tracking, pay component group, pay component, work schedule average hours, payout request, time account type, not eligible, vacation, flextime , KBA , LOD-SF-EC-TIM-TA , Time Accounts (TAT, TA, TAD) , Problem
Product
SAP SuccessFactors Time Tracking all versions
SAP Knowledge Base Article - Public