SAP Knowledge Base Article - Preview

3756978 - Joule only gives general response

Symptom

  • A functional Joule only gives general information, such as: "I cannot directly ...".
  • Integrating Joule with SAP Solution, and all configurations have been checked as per KBA 3679305 - Joule configuration checking when it cannot return the response of transactional or navigational capability prompts .
  • Internal logs show error messages such as:
    • Failed to init Navigation Service API Client. Destination: NavigationService  
      Failed to retrieve destination: NavigationService for SUBSCRIBER strategy (error code: JCore - 5802, id: ... 

      Failed to retrieve destination: NavigationService for SUBSCRIBER strategy.
    • destinationForNavigationService is not available, return default empty property
      Failed to init Navigation Service API Client. Destination: NavigationService.


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Environment

Joule.

Product

Joule all versions

Keywords

navigationservice, destination, JCore - 5802, failed to retrieve destination, Failed to init Navigation Service API Client, NavigationService for SUBSCRIBER strategy, I cannot directly, destinationForNavigationService, default empty property, general answer, informational response,  joule unexpected response, joule generic response, Joule is not answering as expected  , KBA , CA-JOULE-CONSULT , Consulting for Joule license, onboarding & general support. , Problem

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