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3757148 - Cluster Information on HAC showing blank with no node information - SAP Commerce Cloud

Symptom

  • Cluster page on hac does not show up any nodes.
  • Data on each node (for example backoffice) shows different results.
  • Startup logs for all pods show JGroups exception:

    -java.lang.Exception: JGRP000002: unable to load protocol FD (either with relative - FD - or absolute - org.jgroups.protocols.FD - class name)
      at org.jgroups.util.Util.loadProtocolClass(Util.java:3426)
      at org.jgroups.conf.ProtocolConfiguration.loadProtocolClass(ProtocolConfiguration.java:93)
      at org.jgroups.stack.Configurator.createLayer(Configurator.java:183)
      at org.jgroups.stack.Configurator.createProtocols(Configurator.java:170)
      at org.jgroups.stack.Configurator.createProtocolsAndInitializeAttrs(Configurator.java:104)
      at org.jgroups.stack.Configurator.setupProtocolStack(Configurator.java:65)
      at org.jgroups.stack.Configurator.setupProtocolStack(Configurator.java:55)
      at org.jgroups.stack.ProtocolStack.setup(ProtocolStack.java:439)
      at org.jgroups.JChannel.init(JChannel.java:795) 


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Environment

SAP Commerce Cloud 2211 JDK21.x

Product

SAP Commerce Cloud 2211 for JDK21

Keywords

jgroups, FD protocol, JGRP000002, unable to load protocol FD, cluster communication, publishEvent, eventService, backoffice inconsistency, jgroups-tcp.xml, schema version, protocol stack, commerce cloud cluster, node-to-node events , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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