3757495 - How to Change the Owner of the E-Verify Status Synchronization Job - Onboarding

How to change the Job Owner of E-Verify Status Synchronization job in Provisioning?

The Job was created using a specific user account, and customers would like to change the Job Owner to another admin user.

SAP SuccessFactors Onboarding

The Job Owner of an existing E-Verify Status Synchronization Job cannot be changed directly in Provisioning.

To update the Job Owner:

1. Go to Provisioning → Manage Scheduled Jobs
2. Locate the E-Verify Status Synchronization Job
3. Note the current job settings
4. Deactivate or delete the existing job
5. Recreate the job using the desired admin account

Frequent Questions

Q: Will recreating the job delete or cancel in-progress E-Verify cases?
A: No. Existing E-Verify cases remain available in the system.

Q: Will there be any impact while the job is inactive?
A: Status synchronization updates may be temporarily delayed until the new job is created and runs successfully.

Q: Will pending updates be lost?
A: No. After the new job runs successfully, pending updates should continue syncing normally.

Q: Can users still refresh E-Verify data during the transition?
A: Yes. Users should be able to manually refresh an E-Verify case using the “Refresh Data” option from the E-Verify Case Details page. More information: 3741578 - How to sync E-Verify Case Status between DHS and Onboarding - Onboarding

• 3741578 - How to sync E-Verify Case Status between DHS and Onboarding - Onboarding
• 3714870 - E-Verify case status synchronization issue with DHS - Onboarding

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