3757517 - Joule TDD-related licensing, ordering, contracting queries and requests for SAP BTP

• Joule entitlement is missing from the SAP Business Technology Platform (SAP BTP) TDD Global account and further configurations cannot be performed. 
• Mail to tdd@sap.com would result in the email discontinuity. The sample email as follows:
  

  Dear SAP Partners, (To members of the Partner Notification Group: Partnership Management for SAP PartnerEdge Sell, Service, Build, Run, and Open Ecosystem Build partners)

  Thank you for your continued partnership.

  We are writing to inform you that the email address for inquiries regarding Test, Demo, and Development (TDD)—tdd@sap.com—will be retired as of May 31, 2026. This change represents an improvement designed to make support for partner inquiries regarding TDD faster, more accurate, and more accessible.

  We also encourage you to refer to the SAP Partner Portal for further details regarding this matter.

  ■ Details of the Change:
  As of May 31, 2026, the TDD inquiry email address (tdd@sap.com) will be retired.

• SAP Business Technology Platform for Cloud Foundry Environment
• Joule AI copilot

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