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SAP Knowledge Base Article - PreviewSymptom
Users experience intermittent login failures on iOS devices when accessing SAP Service and Asset Manager (SSAM). Even with valid credentials, the login fails with the following error:"Error Code 530001: Access not allowed"
This behavior is device-specific; a user may successfully log in on one device but get blocked on another.
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Environment
- SAP Service and Asset Manager
- Microsoft Entra ID (Azure AD)
Product
SAP Service and Asset Manager all versions
Keywords
ssam, service and asset manager, ios, 530001, access not allowed, conditional access, entra id, device unregistered, device compliance, mobile login, sso, authenticator app, company portal, sign-in logs, intermittent login , KBA , MOB-APP-SAM , SAP Service and Asset Manager , Problem
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