SAP Knowledge Base Article - Public

3757683 - Application Error when Initiating Identity Authentication in Integration Upgrade

Symptom

  • An error occurs when initiating the identity authentication service from Upgrade Center.
  • UI error message examples: "An application error occurred. Please try again later, or notify support (with the error information of errorId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, timestamp=2026-xx-xxT03:12:19.760+0000, and the version information from the current screen) if the issue keeps occurring."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Platform

Reproducing the Issue

  1. Go to Upgrade Center.
  2. Find "Initiate the SAP Cloud Identity Services Identity Authentication Service Integration".
  3. Click "Submit".
  4. Get the Error Message "An application error occurred. Please try again later, or notify support (with the error information of errorId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, timestamp=2026-xx-xxT03:12:19.760+0000, and the version information from the current screen) if the issue keeps occurring."

Cause

The request payload for the IAS upgrade missed a mandatory parameter. The process expects three mandatory parameters:CUSTOMER_EMAIL,USER_FIRSTNAME and USER_LASTNAME

Resolution

Please check whether the user's email, first name and last name are blank. Fill in the details and retry if empty.

If these three mandatory fields are complete but issues persist, create a ticket to LOD-SF-PLT-IAS with information below.

  • Company ID and support access
  • Error Message
  • The support team needs to perform operations in Upgrade Center. If you approve this action, please state in the ticket: "I authorize the support team to carry out operations in Upgrade Center."

Keywords

IAS upgrade, identity authentication service, upgrade center, application error, errorId, http 400, create_requests, spc, missing parameter, USER_LASTNAME, payload, ips integration, bizx, nullpointerexception, upgrade failure , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors Platform all versions