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3757683 - Application Error when Initiating Identity Authentication in Integration Upgrade

Symptom

  • An error occurs when initiating the identity authentication service from Upgrade Center.
  • UI error message examples: "An application error occurred. Please try again later, or notify support (with the error information of errorId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, timestamp=2026-xx-xxT03:12:19.760+0000, and the version information from the current screen) if the issue keeps occurring."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Platform

Product

SAP SuccessFactors Platform all versions

Keywords

IAS upgrade, identity authentication service, upgrade center, application error, errorId, http 400, create_requests, spc, missing parameter, USER_LASTNAME, payload, ips integration, bizx, nullpointerexception, upgrade failure , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

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