Symptom
In Campaign, error "Select template(s)" appears when activating a campaign.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Add a Send Email step configured as Object-based (Accounts and Contacts) to a campaign and save.
- Activate the campaign.
- The error "Select template(s)" pops up.
Cause
A template was not selected after choosing Object-based Contacts/Accounts for the Send Email step.
Resolution
- In the campaign’s Send Email step, choose Object-based and select Contacts/Accounts.
- Click Contacts/Accounts to open the template selection and choose the specific email template to use.
- Confirm the selected template name appears next to Object-based.
- Activate the campaign.
See Also
Keywords
select template, select template(s), campaign activation error, send email step, object-based, accounts, contacts, email template selection, templates for sales cloud, campaign error, template required, activation failure, object based email, contact account template , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem
Product
SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public