3758298 - Rejected payment status remains “Rejected” in Manage Automatic Payments after reversal

Reversal of rejected payments is processed in the My Inbox – Process Rejected Payments app, but the status remains Rejected in the Manage Automatic Payments app.

SAP S/4HANA Cloud Public Edition

1. Open the My Inbox – Process Rejected Payments app.
2. Identify a payment with status Rejected.
3. Choose Reverse.
4. Observe that the reversal is processed, but the payment still shows status Rejected in the Manage Automatic Payments app.

The Reverse action in the My Inbox – Process Rejected Payments app only reverses the rejected payment document (clearing document) and reopens the original invoice/open items. It does not update or reset the payment batch status shown in Manage Automatic Payments.

1. Note that this is expected system behavior: reversing a rejected payment does not change the historical payment run status shown in Manage Automatic Payments.
2. Verify the reversal at document level and confirm that previously cleared items are reopened as intended.
3. If required, adjust SSCUI 103457 (Define Rules for Reversing Rejected Payments) to set or omit payment blocks on reopened items according to your process.
4. The reopened items need to be included in a new payment run after correcting the issue.

• KBA 3635568: Relationship between Automatically Rejected in Monitor Payment and Reverse in My Inbox
• My Inbox – Process Rejected Payments (Help Portal)

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