Symptom
Delete option not available for Service order Rejection reason
Environment
SAP Service Cloud Version 2
Reproducing the Issue
- Navigate to User > System Settings.
- Open All Settings.
- Search for Service Order.
- Open Reason for Rejection (code list).
- Observe that standard and custom values are listed, but there is no option to delete custom values.
Cause
The product does not currently support deletion of entries from the Reason for Rejection or other code lists.
Resolution
Please kindly check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/3766
See Also
- refer to: KB0020144
- refer to: 2531827 - Functionality Currently not Available
- refer to: Customer Influence: request feature
Keywords
code list, reason for rejection, delete option, deletion not supported, service order, dropdown values, custom values, service cloud v2, code list maintenance, remove value, list of values, configuration, settings, all settings, reason for rejection code , KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public