SAP Knowledge Base Article - Public

3758677 - Delete option not available for service order rejection reason code list

Symptom

Delete option not available for Service order Rejection reason

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to User > System Settings.
  2. Open All Settings.
  3. Search for Service Order.
  4. Open Reason for Rejection (code list).
  5. Observe that standard and custom values are listed, but there is no option to delete custom values.

Cause

The product does not currently support deletion of entries from the Reason for Rejection or other code lists.

Resolution

Please kindly check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/3766

See Also

Keywords

code list, reason for rejection, delete option, deletion not supported, service order, dropdown values, custom values, service cloud v2, code list maintenance, remove value, list of values, configuration, settings, all settings, reason for rejection code , KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , Problem

Product

SAP Service Cloud Version 2 all versions