SAP Knowledge Base Article - Preview

3758685 - Alert notification emails not sent to updated address or delayed

Symptom

  • Alert notifications are not sent even though email actions are enabled, and events are received by the alert notification service.
  • Alerts are processed with a significant delay (multiple hours).
  • Emails continue to be sent to the previously configured recipient instead of the newly saved email address after updating email actions.
  • No error messages are shown.


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Environment

  • SAP Integration Suite
  • Cloud Operations

Product

SAP Integration Suite all versions

Keywords

alert notification, email action, updated email not used, delayed alerts, btp alert notification, email recipients, action cache, subscription, reconfigure, disable action, verification token, enable action, cloud integration, cpi, email routing , KBA , LOD-HCI-PI-OPS , Cloud Operations , Problem

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