3758809 - Limitation of Multiple Active Sessions for Same User in SAP C4C

You want to know whether there is any setting available in SAP Sales Cloud / SAP Service Cloud to control or restrict concurrent login sessions through a web browser.

For example:

• Restricting the same user from logging in simultaneously from multiple browsers or devices
• Preventing multiple active web sessions for a single user

Additional session control policies for security or compliance purposes may be required and multiple simultaneous browser logins for the same user should be restricted.

Regarding controlling concurrent login sessions in SAP Sales Cloud and SAP Service Cloud via web browser. There is currently no standard setting available within the system to explicitly restrict or manage multiple simultaneous browser sessions for the same user.

By default, users may be able to log in concurrently from:

• Multiple browsers
• Different devices
• Multiple active sessions at the same time

Currently, the application does not provide a native configuration option to limit concurrent web browser sessions for individual users.

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