Symptom
When entering note text such as "schedule a meeting tomorrow at 2 pm" no Business Text Intelligence action button appears. The model trains successfully and the test console returns expected results, but no actions are offered in actual note fields. No error message is shown; the related service for action suggestions is not initiated.
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Environment
- SAP Sales and Service Cloud V2.
Product
Keywords
business text intelligence, BTI, ML actions, notes, rich text, plain text, action button missing, no suggestions, appointment suggestion, create appointment, opportunity notes, sales cloud, machine learning notes, text intelligence not working, rich text unsupported , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem
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