SAP Knowledge Base Article - Public

3759198 - Onboarding 1.0 End of Maintenance / End of Life and Transition Update

Symptom

  • Onboarding 1.0 is still accessible after May 15, 2026
  • Having questions about what happens to Obnoarding 1.0 after the 1H 2026 Release
  • Confusion about the End of Maintenance (EoM) status and its implications
  • Notice the in-app messages about Onboarding 1.0 entering End of Maintenance
  • As communicated earlier, SAP plans to deprecate and remove Onboarding 1.0
  • A full decommission or deactivation of the Onboarding 1.0 tenant(s) is required

Environment

  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Onboarding 1.0
  • SAP SuccessFactors HCM Suite

Cause

SAP adjusted its approach to the Onboarding 1.0 transition to reduce disruption to ongoing migration activities. Instead of turning off customer access on May 15, 2026, SAP decided to maintain temporary access while encouraging customers to complete their transition to Onboarding 2.0.

Resolution

Aspect

Status

Access to Onboarding 1.0

Access temporarily maintained 

Note: Onboarding 1.0 remains temporarily accessible but is no longer maintained.

Product Status

End of Maintenance (EoM)

Bug Fixes / Patches

The product is no longer supported with enhancements, defect fixes, or compliance updates. 

Technical Support

SAP continues to answer how-to and Document migration related queries Only

Renewal Eligibility
  • Onboarding 1.0 is NOT eligible for renewal.
  • Customers will lose access at contract end.
  • Non-renewal notices will be sent to all customers

Transition
  • Transition to Onboarding 2.0 remains essential
  • Customers with extensions should continue completing their planned migration based on agreed timelines

 

Recommended Customer Actions

  1. Connect with your account team to discuss transition options
  2. Schedule your move before your contract renewal date
  3. Contact your Customer Success Manager (CSM) for personalized guidance 

Decommissioning Process:

Before Initiating Decommissioning, Complete all items in the decommissioning checklist

  1. Export all the data
  2. Complete all the open activity
  3. Check all integration and take action on the downstream.

 

Decommissioning Steps (Before the contract ends)

1. If you have completed all the ONB 1.0 activity and want to decommission before your contract end date, then 

2. Reach out to your CSM along with your checklist and following information

    • BizX Id
    • Onboarding 1.0 Id
    • Customer Approval to decommission the above tenant

3. CSM will coordinate with sapsf decommissioning team

4. Decommissioning team will verify all the details

5.The ONB 1.0 tenant will be locked and marked for decommissioning

    • When the tenant is locked, Onboarding 1.0 application will not be accessible
    • When you click on ONB 1.0 from the home drop down, you will see a pop message "Onboarding 1.0 access is deprecated and no longer available....."

6. 40 days from the verification, the tenant will be decommissioned

Warning: Once the tenant is decommissioned, there is NO method to retrieve it back.

If you have changed your approach & want to stop Decommissioning and keep ONB 1.0 tenant before the contract end date, the decision must be communicated to decommissioning team through your CSM before the tenant is decommissioned. 

Keywords

onboarding 1.0, End of Maintenance, EoM, End of Life, EOL, Decommissioning, Sunset, Transition, Onboarding 2.0, May 2026, Contract End, CSM, Migration , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding all versions