3759318 - Custom return order type creation based on CBAR not supported - SAP S/4HANA Cloud Public Edition

• A customer attempted to create a new return order type based on CBAR using the configuration activity “Configure Returns Order Type for Standard Return” (ID: 106396), but this is not supported.
• They created a new sales document type following Create a Sales Document Type and adjusted settings according to CBAR. 
• An order was created using the newly created sales document type.
• When creating a sales order with reference to this order, the error "Copying from sales document type &1 to &2 is not supported" (Message ID: V2/004) was displayed. 

SAP S/4HANA Cloud Public Edition

1. Create a new sales document type following Create a Sales Document Type and adjust settings according to CBAR.
2. Create an order using the newly created sales document type.
3. Attempt to create a sales order with reference to this order.
4. Observe the error "Copying from sales document type &1 to &2 is not supported" (Message ID: V2/004).

By design, the standard return (CBAR) does not support creating custom return order types in SAP S/4HANA Cloud Public Edition because Advanced Returns Management requires copy control for follow-on documents, which is not available.

1. Creating a custom return order type is not supported because the necessary copy control for ARM follow-on documents is unavailable.
2. If additional return order types are required, submit a feature request via the Customer Influence Portal.

• Help Portal Create a Sales Document Type
• KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

CBAR, custom return order type, returns order type, customer return, copy control, advanced returns management, ARM, VA01, process navigator, configuration activity, feature request, error message V2/004 , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , SD-SLS-2CL , Sales (Public Cloud) , Problem